Shipping policy

Shipping Policy

Last updated: May 14, 2026

Processing Time

Because MTNEARZ products are custom-made and printed to order, please allow time for production before shipping. Typical processing times are:

  • Standard catalog items: 3 to 5 business days
  • Custom or personalized orders: 5 to 10 business days, depending on complexity
  • Wholesale or bulk orders: Lead times will be confirmed at order acceptance

You will receive a tracking notification by email once your order has shipped. If your order is time-sensitive, please contact us before placing the order to confirm whether we can meet your timeline.

Domestic Shipping (United States)

We offer free standard shipping on all domestic orders of $30.00 or more. Orders under $30.00 ship for a flat rate of $6.50 via USPS Ground Advantage.

Expedited shipping options may be available upon request. Please contact us at ken@mtnearz.com before placing your order to discuss availability, estimated transit times, and pricing for faster shipping services.

We currently ship to all 50 U.S. states and U.S. territories where USPS service is available.

International Shipping

We ship internationally to select countries. International shipping rates are based on package weight:

  • Up to 2 lbs: $25.00
  • 2 to 4 lbs: $35.00
  • Over 4 lbs: $45.00

International orders are shipped via USPS international services. Transit times vary by destination and customs processing, and typically range from 7 to 21 business days after the order ships. We are not responsible for delays caused by customs processing in the destination country.

Import Duties, Taxes, and Customs Fees

International customers are responsible for any import duties, VAT, GST, customs fees, or other charges imposed by their country's customs authority upon delivery. These charges are not included in our product prices or shipping rates and are not collected by MTNEARZ at checkout.

Typical additional charges vary by country and can include:

  • Value-added tax (VAT) or goods and services tax (GST), typically 5% to 25% of the order value
  • Customs duties on certain product categories or order values exceeding local de minimis thresholds
  • Carrier handling or brokerage fees collected by the delivery carrier

Please check with your local customs office before placing your order if you would like an estimate of potential charges. By placing an international order, you acknowledge that any such charges are your responsibility and are not refundable in the event of return, refusal, or non-delivery.

Order Tracking

Once your order ships, you will receive an email with tracking information. Tracking updates are provided by the carrier and may not reflect real-time location, particularly for international shipments crossing borders.

Shipping Address Accuracy

Please double-check your shipping address before completing your order. MTNEARZ is not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us as undeliverable due to an incorrect address, we will contact you to arrange reshipment. Reshipment requires payment of additional shipping costs.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at ken@mtnearz.com within 10 days of the expected delivery date or actual delivery. Please include:

  • Your order number
  • A description of the issue
  • Clear photos of any damage to the packaging and product (for damaged shipments)

We will work with the carrier to investigate lost packages and resolve damaged shipments through replacement, repair, or refund as appropriate. Please refer to our Warranty and Returns Policy for additional details on how shipping issues are handled.

Refused or Returned-to-Sender Packages

If an international package is refused at delivery or returned to us because the customer declined to pay duties or customs fees, the customer remains responsible for the original shipping cost and any return shipping charges incurred. Refunds, if any, will be issued for the product cost only and may be reduced by these shipping expenses.

Shipping Carrier Delays and Events Outside Our Control

While we make every effort to ship orders on time, we are not responsible for delays caused by:

  • Shipping carrier operations or service disruptions
  • Customs inspections and processing
  • Weather, natural disasters, or other force majeure events
  • Address corrections or delivery exceptions caused by recipient unavailability

Contact Us

For questions about shipping, please contact us:

MTNEARZ
Email: ken@mtnearz.com
Phone: +1 408-406-6687